Often when we buy pieces of jewelry, we are oblivious of the policy of return, which enables us to make a swift and hitch-free return procedure by adhering to the documented instructions when we are not satisfied with the purchase, and in order not to fail these instructions, it is pertinent we know about this policy, as Lagos jewelry return policy.
The Lagos jewelry return policy comprises a set of rules that govern the return process of jewelry that customers were unsatisfied with. However, the jewelry must not be worn if the customer was not satisfied after purchase and intends to return it.
Why do you need to know this?
Jewelry can be considered ornaments worn on the body for beautification, they are uniquely made to suit certain preferences, just as clothes are made in sizes and colors, jewelry is made in different styles, patterns and shapes to be worn on either the neck, the wrist, the ankle, or on any of the fingers.
Although jewelry is made to be very alluring and with very expensive materials like a diamond in some cases, they can turn out to be the opposite of the customer’s original need or may have some disadvantages for which the customer may want to return it or make an exchange. And so every customer must know about the return policy of every organization, most especially one that deals in jewelry, to avoid missing out on the necessary information or procedure that the return process entails.
Lagos Jewelry Return Policy
The policy consists of what the customer needs to know and the steps to take when he/she wants to make a return after purchasing the jewelry piece.
In such a situation the customer must first ensure that the jewelry has not been worn, and a return must be made within 90days after purchase. When that has been checked, the customer must visit the Lagos jewelry website to start the return process, all the customer has to do is to enter the order number and their email address.
Afterward, the customer should print the return slip and put it inside the box. Thereafter, the customer would get a confirmation email when the item is received. Then he/she gets to wait the next 7-10 days for processing of the return.
Can a jewelry be returned if it is custom made?
It is pertinent to state that if the jewelry is engraved or a custom piece, it is a final sale and cannot be returned or exchanged. Therefore, since the piece is made with a personal initial, or customized for someone, it is a one-time sale thus, it cannot be returned or swapped for another.
What if the jewelry has not been worn but exceeds the 90 days return deadline?
There are cases that a piece of jewelry can be bought as a present for someone who is in a different city or far away, and it takes that person a while before they get the present, and unfortunately, they don’t like it. It may seem logical to return the jewelry even when it has exceeded the 90 days limit. 90 days equals 3 months which is long enough for any decision to be made about the jewelry. So to avoid being in such a situation when the jewelry cannot be returned it is advised that customers obey the return policy or send a mail to the customer care representative.
What if the customer intends to exchange the jewelry after purchase?
If after purchase the customer is not satisfied with the purchase and they intend to exchange the jewelry, it takes almost the same process as returning the jewelry. To do this, the customer needs to take the following steps as indicated on the website;
Fill out the exchange form on the back of the packing slip found in your original order. Include the packing slip in your package. Pack your return securely. Affix your prepaid shipping label to the package, making sure no other tracking labels are showing. Drop your package at a UPS location and allow 7-10 days for the processing of your return.
However, it is imperative to note that if your purchase was made via Shop Amex point or if you are a gift recipient then you can reach customer care by sending an email at customercare@lagos.com for more information instructions.
Conclusion
The Lagos jewelry policy is simple and easy to follow, all it takes is to carefully follow the instructions, and write to the customer care unit if necessary or when in confusion about what to do in certain situations. You can visit their website; www.lagos.com for further information.
If you are having difficulty assessing the page then simply look for the menu or the 3 dashes in a ladder-like form on the top left corner, look for pages, click on return to find the return policy and exchange page.
